Exchanges and returns

Exchanges and Returns

At SEVEN. AMSTERDAM we strive to provide our customers with the best service and quality. If for any reason you are not satisfied with your purchase, you can take advantage of our easy exchange and return policy.

Exchange Policy

Want to exchange an item? Follow the steps below:

1. Register your exchange:
- You can choose to exchange products via your own account 14 days after receiving your order.
- Click on view order in your confirmation email and start the exchange process.

2. Send the article:
- Please make sure the item is returned in its original condition, including tags and packaging.

3. Shipping costs:
- The shipping costs for returning the item are at your own expense, unless the item is defective or incorrectly delivered.

4. Receive your new item:
- Once we have received and inspected the returned item, we will send the replacement item to you as soon as possible.

Return Policy

Want to return an item? Here are the steps you need to follow:

1. Register your return:
- You can Choose to return products via your own account 14 days after receiving your order .
- Click on view order in your confirmation email and start the return process.

2. Send the article:
- Please make sure the item is returned in its original condition, including tags and packaging.
- Add the completed return form to your shipment. You will receive this form by email when the return is registered.

3. Shipping costs:
- The shipping costs for returning the item are at your own expense, unless the item is defective or incorrectly delivered.

4. Refund:
- Once we have received and inspected the returned item, we will refund the purchase amount to your account within 14 days.

Important information

- Exceptions: items sold on sale, custom made or personalized items cannot be exchanged or returned.
- Item condition: Returned items must be unused, undamaged and in their original packaging.
- Return address: Please send your items to our returns address.

To ask?

Do you have any questions about our exchange and return policy? Feel free to contact our customer service at info@seven-amsterdam.com We are happy to help you!